Tourists complain about Tourist Services in Natal
A report published by newspaper Tribuna do Norte shows that visitors still complain much about the quality of tourism services in Natal.
The report starts by mentioning severals cases of Brazilian tourists who say that they can't move around Natal and the neighbor beaches because of the lack of information and signalization. Several people got lost trying to reach the beaches, both in the Northern (Jenipabu and beyond) and Southern (Pirangi and Pipa) coasts; the opening of the new bridge only made matters worse. Besides, people complain (remember: Brazilian people) that there is not information available about the main places of visitation within the city; tourist guides are said to be uninformed. And the report didn't mention it, but it is well known that a place where educational levels are low, like Natal, can not provide skilled manpower to the tourism businesses.
Of course, the situation is much worse when it comes to foreign tourists. Then, to the lack of culture and lack of professionalism, one must add the lack of proficiency in other languages. If Portuguese speakers find it hard to move around the city, foreigns get lotst much easily; public signalization, when available, is in Portuguese only; as the report says, the only multi-linguals source of information are the propaganda papers distributed by private businesses.
Some phrases, quoted from the article: "Many of my fellows don't speak any English, they just string the clients along until they tire", said a tourist guide; "I don't feel any difficulty; the clients always ask the same clients", said the girl who works at the bookshop of the airport; "I don't loose any business (because of my lack of English), the customers end up getting used to it"; said the owner of a shop at the airport; "only 20% of the 350 buggy drivers are capable of speaking English", said a very optimistic Director of the buggy drivers association; "I think that the foreign visitors must learn Portuguese; when we travel abroad, nobody tries to learn Portuguese to talk to us; sorry, I don't care about them", said a staff of the airport !
And what does the Government say? The Secretary of Tourism, Fernando Bezerril, says that things are going to get better. There have been meetings, studies, conventions, etc, and now they know what to do. The same old story.
Link again: http://tribunadonorte.com.br/noticia.php?id=60735